Globe signed a Memorandum of Understanding (MOU) between the telco sector and the DICT to establish a standard Connectivity Index Rating.
The MOU was signed on July 21, 2023, by telecommunications representatives led by Atty. Froilan Castelo, General Counsel for the Globe Group, Department of Information and Communications Technology (DICT) Secretary Ivan John Uy, and other representatives from PLDT-SMART, DITO Telecommunity, and Converge ICT at the DICT office in Quezon City.
The Connectivity Index Rating, proposed by Globe Telecom and its industry allies to the Private Sector Advisory Council (PSAC), is intended to be a user-friendly indicator of the internet experience quality within indoor spaces. It seeks to enable consumers to rate their indoor internet experience, thereby providing instant feedback to building and business owners regarding the quality of the internet they are providing to customers.
Ernest Cu, Globe Group President and CEO, said:
The signing of this Memorandum of Understanding is an important step towards truly enhancing the digital landscape of the country. Indoor service experience has been a common complaint among customers, and the decision of selecting service providers, including which data plan to get, lies in the hands of building and establishment owners. Through this rating, public and private sector players will be able to easily identify areas that need connectivity improvement, leading to efficient and effective network investments. Customers can immediately give feedback about their experience, which will ultimately redound to improving overall internet service in the country.
According to Globe, the rating parameters include speed, accessibility, availability, and security of internet services. This will provide property owners and government institutions with a valuable reference point for determining the required level of connectivity relative to user traffic within a specific area or building.
Currently, customers lack an accessible method for evaluating the quality of internet connectivity in locations such as airports, hotels, shopping malls, coffee shops, and libraries. The index aims to be as intuitive and user-friendly as the traditional 5-star hotel rating system.
Atty. Froilan Castelo, Globe's General Counsel, said:
The Connectivity Index Rating will serve as a compelling incentive for private and public establishments, encouraging them to prioritize high-quality connectivity services in their spaces, benefiting consumers and driving competitiveness.
Globe has demonstrated a consistent commitment to providing Filipinos with fast and reliable internet service over the years. The Connectivity Rating Index provides the company with an additional opportunity to help improve the digital environment of the country, making it more dynamic, consumer-centric, and in line with international standards.
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