How to Recover a Hacked Garena Account (with Security Tips)

Garena is a Singapore-based game developer and publisher. It publishes game titles in various countries across Southeast Asia, including the Philippines and Taiwan. Some of the games being published by the company are League of Legends (LoL), Call of Duty (CoD) Mobile, Free Fire, and Arena of Valor (AoV).

Though Garena has layers of security measures, there are still players whose accounts are being compromised, due to various reasons, such as a weak password, potentially unwanted program installed on the device, or social engineering. There are also LoL players using mod skin software or third-party applications, which can compromise their accounts, as well as put risk on their accounts from being banned.

If you can’t log in to your Garena account, there’s a high chance that it has been hacked. To solve this, check out the simple guide below on how to recover your Garena account or retrieve your password.

How to Recover Your Hacked Garena Account

It’s easier if you have registered your email address with Garena and have access to your email account. Simply follow these instructions to recover your password:

Step 1: Go to the Garena website (https://ift.tt/Nyc8vIa).

Step 2: Click the “Forgot Password.”

Step 3: On the Garena Reset Password page, input your registered email address/username, enter the captcha, and click Next.

Step 4: You’ll be given two options to get a verification code or the OTP (One-Time Password): via SMS or email.

Step 5: Enter the confirmation code and click Verify.

Step 6: You can now set your new password. Garena recommends that you assign a new 8-16 character password, which should be different from your username, and must be a combination of numbers and letters.

Step 7: You may now use your new Garena password to log in.

If you didn’t verify your email address on your Garena account or you can’t open your email, you can do the following:

Step 1: Send an email to the official support at account@garena.com.

Step 2: Tell them to reset your password for your account.

Step 3: You’ll receive an email containing your Ticket Number.

Step 4: Patiently wait for 1 to 2 days for them to reply.

Step 5: You should reply to the ticket within five (5) days, or else it will be closed. If you failed to respond, email them again at account@garena.com.

Step 6: After receiving a response from customer support, submit all the important evidence that you truly own the account. If you don’t provide the correct information, it may not be possible to retrieve your account.

Note: This tutorial also applies if you forgot your password.

How to Secure Your Garena Account

Garena has laid out security tips (in the form of Q&A) to avoid your account being compromised. Check them out below.

Q: How to keep my Garena account safe?

A: There are several steps that you can take to keep your account safe.

1. Set a unique and complex password using a mix of letters, numbers, and symbols.

2. Do not tell anyone your password. Change your password regularly.

3. Bind your mobile number to your account to enable 2-step verification for sensitive operations such as changing passwords.

4. Do not allow public devices to remember your account credentials.

5. Contact customer service (https://ift.tt/In9POog) immediately if you find anything suspicious with your account.

Q: How to create a strong password?

A: Strong passwords help prevent unauthorized people from accessing your account and should be difficult to guess or crack. A good password: is at least eight (8) characters long; doesn’t contain your username, real name, or company name; doesn’t contain a complete word; is significantly different from previous passwords; contains uppercase letters, lowercase letters, numbers, and symbols.

Q: How will Garena use my email address?

A: Garena may use your verified email address to help you get back your account if you lost your password. They may also use your verified email address to send you notifications of this account’s sensitive operations.

Q: How do I update my avatar/profile picture?

A: Simply sign in to your account on Garena Mobile or Garena PC, go to the “User Profile” section, click “Change Avatar” to choose or upload a new avatar, and click “Apply.”

Q: Can I change my username?

A: You can only set up your user name once upon registration. The username can’t be changed afterward. However, you may sign in to your account on the Garena PC client or Garena Mobile app to edit your nickname, to better identify yourself, and connect to friends.

Q: I have lost my bound mobile phone. What should I do?

A: To prevent others from accessing your Garena account on your phone, immediately contact customer service to lock your account and take further action.

How to Recover a Hacked Garena Account (with Security Tips)
Source: Magandang Gabi Viral