Globe said it has completed major improvements to its SIM registration channels to protect customer identities and prevent fraudulent activities.
According to Globe, its SIM registration process has been secured. The telco implemented several measures, including "advanced encryption protocols to secure data transmitted during the registration process" and "live photo capture technology to prevent the use of stock or pre-existing photos."
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To prevent fraudulent documents from being submitted, Globe said it continues to utilize Optical Character Recognition (OCR) technology. This technology matches the text entries on the SIM registration form with data on the ID card uploaded by the SIM user. This reduces the possibility of fake or doctored documents passing through the system.
To prevent random or repeated attempts to register with fictitious documents, Globe set a limit on the number of ID submission retries.
Globe is committed to the success of the SIM Registration Act and has been engaged in a comprehensive post-validation initiative. As a part of this initiative, the company has reviewed 11 million existing SIM records to ensure the integrity of its customer database. The company aims to validate the remaining 40 million records within the year. With the completion of the validation of some 11 million registrations, Globe is well on its way to achieving this goal.
Darius Delgado, Head of Globe's Consumer Mobile Business, said:
We continue to invest in and enhance our tools to deliver a more secure and effective validation process to proactively deter and detect fraudsters. It's a continuous journey for us to keep on protecting our customers.
All mobile phone SIM cards in the Philippines must be registered as per the SIM Registration Act to safeguard consumers against illegal activities such as mobile phone and online fraud, smishing, and scams.
Globe Telecom said it is continuously enhancing its systems to establish a secure and reliable framework for SIM registration. Their efforts aim to safeguard user data and maintain the integrity of telecom services in the country.
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