If you're from Globe, TM, GOMO, or DITO, switching to the Smart or TNT network is now easier with just three steps.
This process of changing your network while keeping your SIM number is called Mobile Number Portability or MNP. The porting process is free of charge. However, you may need to pay a delivery fee if you wish for a Smart SIM delivered to you. To change your network, follow the step-by-step guide below.
How to Switch to Smart or TNT from Globe, TM, GOMO, Cherry Prepaid, or DITO
Step 1: Get your Unique Subscriber Code (USC) from your current network provider.
A Unique Subscriber Code (USC) is a 9-digit code issued by your current network provider to start the MNP Process. It serves as a clearance that your account is free from unpaid fees and balances. Check out the requirements for external porting.
The USC is valid for fifteen (15) days from the date of issue. Here is how you can get your USC:
- For Globe and TM customers: Book an in-store appointment online (https://ift.tt/n0bVy1M).
- For GOMO users: Send a message to the official GOMO Facebook page (https://ift.tt/IDx3cYd) to request your USC.
- For Cherry Prepaid users: Contact its customer service hotline at 7909-4909 (1 peso per call using Cherry Prepaid SIM)
- For DITO subscribers: Contact the DITO customer service hotline at 185.
Step 2: Get a Smart 5G-ready MNP SIM card and apply online.
If you want to switch to Smart Prepaid or TNT, you can get your 5G-ready MNP SIM by going to any Smart Store nationwide or ordering it online.
If you want to switch to Smart Postpaid, on the other hand, you can acquire your 5G-ready MNP SIM card by booking an appointment at your selected Smart Store.
Step 3: Activate your Smart/TNT 5G-ready MNP SIM.
Once you already have a Smart/TNT 5G-Ready MNP SIM and have completed your MNP application, follow the steps below to activate it.
- Insert the 5G-Ready Smart/TNT MNP SIM into your mobile device. Be sure that your mobile data is turned off.
- Dial *123# (Smart/TNT USSD code) on your phone's dialer.
- Select "Activate MNP & Other Services."
- Select "Mobile Number Portability."
- For Prepaid, enter your Mobile Number, USC (the 9-digit code), and select the brand you've applied for (Smart or TNT). For Postpaid, input your Mobile Number and USC.
- Enter 1 to confirm your application.
- Wait for the SMS regarding successful porting.
- Restart your phone.
That's it, and you're done! Smart says that switching to its network comes with many "awesome perks" and "rewarding experiences," including access to GigaLife App and a 9GB data freebie for prepaid subscribers.
Frequently Asked Questions
How long does the MNP process take?
Once your preferred network provider has received and confirmed your MNP application, the activation process will take between 24 and 48 hours.
Will there be an interruption of service (voice, SMS, and data) during the MNP process?
There'll be a maximum of four hours of service interruption to complete the activation of your new subscription.
How often can I apply for the MNP?
There's no limit to the number of times of applying for the MNP. However, you may not be permitted to apply again until sixty days have passed since your last successful porting activation.
What will happen to my current subscriptions when I apply for the MNP?
All current subscriptions, including prepaid load balance and mobile data, and other add-ons, will be forfeited.
What would happen if I did not activate my Smart/TNT MNP SIM?
After the initial instruction SMS, you will receive a reminder SMS every 6 hours to activate your SIM card.
I have already inserted my Smart/TNT MNP SIM card into my phone, but transactions continue to fail. What should I do?
Please make sure that you do the following:
1. Your mobile device is Smart network-locked or open-line.
2. Select Other Services > Mobile Number Portability.
3. Input the correct mobile number.
4. Input the correct USC code.
I accidentally chose the wrong Prepaid brand. What should I do?
An error prompt will be shown on your screen. Please dial *123# again and choose the brand for which you have applied.
I already activated my Smart/TNT MNP SIM, but I am not getting an LTE/5G signal. What should I do?
To enjoy LTE/5G, make sure you to check the following:
1. Check if your SIM is LTE/5G-ready. Text SIMCHECK to 5832 for free.
2. Find out if your area has LTE/5G coverage. To know more, visit https://ift.tt/oWcwISX.
3. Ensure that you're using a 4G/LTE/5G-capable device.
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For more inquiries about the MNP application, you may send a message to Smart with your concern and account details on Twitter (@SMARTCares) or Facebook (@SmartCommunications), or call hotline *888 for free using your Smart/SUN/TNT mobile number or dial 8-888-1111 using a landline.
What's your experience with switching to Smart? You can leave your comment below.
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