Have you experienced an error on the checkout page of your Lazada app? In this guide, you'll learn what's the cause of the error and how to fix it.
There are several errors that Lazada users encounter during checkout. However, we'll focus on the most annoying and prevalent error: "Oops. Sorry, something went wrong on your order."
According to Lazada, you may be receiving this error due to your account being blacklisted, and the possible reasons are as follows:
- Voucher/Promo abuse
- Inconsistencies with the billing/shipping address
- Reseller activity
- Payment Issues
- Breach of an Obligation under the Customer Contract
Lazada also advises affected customers to contact Customer Care for more information.
If none of the above scenarios apply to your Lazada account, then you can still resolve the issue and process your checkout by following the tutorial below.
How to Fix Lazada Checkout Error
If you've experienced the "Oops. Sorry, something went wrong on your order" error, here are several fixes you can try.
#1. Update to the Latest Version of the Lazada App
For Android:
1. Go to the Google Play Store.
2. Search for Lazada.
3. Tap "Update" if the option shows.
For iOS:
1. Go to Apple App Store.
2. Search for Lazada.
3. Tap "Update" if the option shows.
#2. Force-Close the Lazada App
For Android:
1. Go to Settings, then select Apps & Notifications (or just Apps).
2. Select Lazada.
3. Tap the "Force Stop" button.
For iOS:
1. Double-tap the Home Button and swipe up to close the Lazada app.
#3. Clear Cache/Data on your Phone
For Android:
1. Go to Settings, then tap Apps & Notifications (or just Apps).
2. Select Lazada.
3. Select Storage.
4. Tap the Clear Data and/or Clear Cache.
For iOS:
1. Go to Settings > General > iPhone Storage.
2. On the list of apps, select Lazada.
3. Tap on "Delete App" to remove it.
4. Reinstall Lazada on iOS App Store.
#4. Perform checkout via Chrome Incognito mode
1. Do all the things you want first on the Lazada app. Collect vouchers. Add to the cart your preferred items.
2. Open your Chrome browser.
3. Tap the three-dot icon at the upper right corner of the app and select the "New Incognito tab" menu.
4. Go to the Lazada website and log in to your account.
5. Proceed to checkout.
#5. Uninstalling and Reinstalling the Lazada App
1. Try uninstalling the app on your phone. Go to Settings > App > Lazada and tap Uninstall.
2. Go to Google Play or the Apple Store to download and reinstall Lazada.
You might also like: A Comprehensive Guide For Troubleshooting Android Device
If none of these troubleshooting steps worked for you, contact Lazada customer service directly via the app; just go to your Account, scroll down, and tap the Help button. Click CLEO (the Lazada mascot), and you'll be redirected to the chat. From the list of concerns, click the "Checkout and Payment" drop-down menu and select "I cannot check out." From the list of errors, choose the one you're encountering to receive the solution. If you want to speak with a customer service representative, just type in, "I want to talk with a human agent."
Final Thoughts
Encountering the "Oops. Sorry, something went wrong on your order" error message on the checkout page of the Lazada app can be frustrating. However, don't worry, as this error is likely a mistake on Lazada's side. Some users also speculate that the error is due to overbuying Piso deals.
Nonetheless, as long as your Lazada account is in good standing and updated, you can resolve the problem. If you've carefully followed the possible fixes above, you can successfully complete your purchase without any further problems and enjoy all Lazada deals.
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