ASUS Philippines has launched a new and improved ASUS 4A Quality & Service warranty package that provides users of ASUS, Republic of Gamers (ROG), and ASUS Business products with an Added-value Experience, Assured Quality, Always-on Support, and All-around Coverage.
ASUS Philippines country manager George Su said that the new 4A Quality & Service comes with "improved and comprehensive warranty coverage."
US Military-grade laptops
Since 2023, all ASUS laptops have been subjected to the most stringent torture testing regime, using the latest, most demanding MIL-STD 810H US military-grade standard. The entire test suite, which includes 12 test methods and 26 test procedures, simulates operation in tough climatic conditions such as extreme altitude, temperature, and humidity, as well as physical vibration and shock testing meant to emulate rough day-to-day handling.
Further, all ASUS laptops are subjected to 16 arduous durability tests under environmental circumstances that exceed the military-grade standard, assuring that these laptops are sturdy and reliable, increasing their longevity and, hence, sustainability.
ASUS 4A Quality and Service gives you peace of mind
The 4A Guarantee represents ASUS' dedication to outstanding customer service and consists of four key ideas that, when combined, ensure that purchasing and using an ASUS product will continue to be a gratifying experience for many years.
Assured Quality
Get exceptional quality and durability from US military-grade certified laptops, backed up by fully qualified ASUS Service Technicians for after-sales support.
Always-on Support
By utilizing the built-in MyASUS app, social media channels (ASUS and ROG), email, Live Agent Chat support, or ASUS' dedicated call center, users have access to assistance at any time.
All-around Coverage
ASUS devices are protected all over the world, with over 100 directly managed Authorized Service Centers in 63 cities across the Philippines and a global network of service centers that offer International Notebook Warranty services.
Added-value Experience
Enjoy total peace of mind with a dedicated ASUS account support portal and the Perfect Warranty, which protects ASUS laptops from accidental damage.
ASUS Standard Warranty comes with free warranty packages out-of-the-box
All ASUS, TUF Gaming, ROG laptops, and ROG Ally (a handheld gaming device) come with a standard 2-year international warranty, while premium phones, such as the ROG Phone series, have a standard 1-year local warranty.
Moreover, ASUS, TUF Gaming, and ROG laptops come with Perfect Warranty, which offers one-time coverage for customer-caused damages that are not covered by the manufacturer's warranty (such as accidental drop, liquid spill, accidental breakage, and electrical surges) for one (1) year from the date of purchase.
Meanwhile, ASUS ExpertBook laptops are protected by a standard three-year international warranty. ASUS ExpertPC, Consumer Desktops, and All-in-One PCs come with a standard three-year local warranty. All ASUS Business laptops and desktops, consumer desktops, and All-in-One PCs include on-site support out of the box.
During the Standard Warranty period, the local service center additionally provides a one-time complete 9-step Preventive Maintenance service for ASUS, TUF Gaming, ROG laptops, ROG Ally, and ExpertBook models. This guarantees that the functionality and performance of the devices are maintained, extending their lifespan so that customers can keep them for extended periods of time, thereby reducing e-waste and improving the sustainability of ASUS devices.
ASUS Premium Care comes with upgraded warranty and protection
Users can take advantage of the upgraded ASUS Premium Care (APC) extended service packages, which are tailored to their unique needs, such as extending the product warranty, expanding coverage, or even reviving their device. ASUS Premium Care upgrade packages start at P2,995 and can be purchased up to six months after the purchase date.
- 1-Year International / Local Warranty Extension – Additional warranty extensions allow users to secure their investments for a longer period of time.
- ASUS Perfect Warranty Plus (local accidental damage protection) – With the additional 1-year Perfect Warranty coverage, you can keep your new ASUS devices safe and protected from unintentional damage.
- HDD/SSD Retention – Storage on ASUS devices is protected with unlimited free labor and replacement of defective HDD/SSD, as well as the option to keep the defective HDD/SSD for third-party data recovery or secure storage.
- Carry-in to On-site Upgrade – By upgrading to On-Site service support, ASUS users can receive hassle-free warranty service delivered directly to their doorstep.
- Battery Service Package – Extended local warranty coverage for batteries in ASUS devices, including one-time replacement per year in the event of battery failure.
You can find the full list of service packages, per-device eligibility, and pricing on the official ASUS 4A Quality and Service microsite (https://ift.tt/gSVrKM2).
ASUS 4A Quality and Service Advantage
ASUS is committed to offering the best after-sales service in the country, with fast repair turnaround times in more than 100 directly managed ASUS Service Centers and a dedicated call center for support. The 24/7 On-Site Service warranty application makes scheduling on-site service even easier, eliminating the need for users to wait until business hours to book their appointments.
Moreover, the Perfect Warranty's one-time local accidental damage protection and the free one-time Preventive Maintenance not only ensure that ASUS products are protected by comprehensive warranty protection but also assist in decreasing e-waste by ensuring that ASUS products continue to function for years.
When a user signs up as an ASUS Member, they can receive 24/7 support with a single click, as well as manage warranties for ASUS and ROG products, download drivers and software, get support, and track repair status, among other things.
If you buy any ASUS, TUF Gaming, ROG, or ASUS Business product, you can get ASUS 4A Quality and Service. You can ask about ASUS Premium Care warranty upgrade packages at official ASUS/ROG shops and authorized resellers.
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