PLDT Home offers diverse internet plans like Fiber and DSL as well as landline telsets. The telephone unit included in these plans comes with a landline number. For the uninitiated, telephone numbers in the Philippines are fixed at eight digits for area code 02 and seven digits for area codes from 03X to 09X, with area codes fixed at one, two, or three digits.
Whatever your situation is, you may want to consider changing your landline number, and it's easier than you think. You can submit a request for a change of number on the myPLDT Smart app. Check out the tutorial below.
How to request for change of number using the myPLDTSmart app?
Here's a step-by-step guide on how you can file a request for a change of telephone number using the myPLDT Smart app. But before anything else, make sure you have no other pending service requests and that your account is not under treatment.
Step 1: First, download the myPLDT Smart app on Google Play Store (for Android devices) or Apple App Store (for iOS). Register for an account and link your PLDT account.
Step 2: Sign in to your account.
Step 3: Under the "PLDT Account" section, tap on the "View account" to proceed to the Dashboard.
Step 4: Now, select "Manage account."
Step 5: Choose "Help ticket" from the Account Management page.
Step 6: Select "After Sales" under the "Let us know your concern" dropdown list.
Step 7: Then, for the "Category," select "Change Number."
Step 8: Make sure to properly fill out all the needed information to proceed. Input Account Number, Customer Name, Email Address, Mobile Number, and Remarks.
Step 9: Click on the "Proceed" button.
Step 10: You're done. You have successfully submitted your help ticket. The processing time ranges between 24 and 48 hours after the issuance of the service order. You will receive a call from a PLDT customer service representative to confirm your request.
How much is the fee for changing my PLDT telephone number?
A service fee of PHP 300.00 will be charged on your next bill after the completion of your request.
How will I know my new number?
PLDT's representative will reach out to you to inform you about your new telephone number.
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If you have further concerns regarding your phone number update request, you can call PLDT's customer service hotline. Dial 171 for free using a phone with a Smart/TNT SIM, then follow the voice prompt. You can also message PLDT via Facebook Messenger (m.me/PLDTHome) or Twitter (twitter.com/PLDT_Cares).
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