Globe has enabled SIM registration via the GlobeOne app for its Globe Prepaid and TM subscribers. This is in addition to its existing online registration portal.
For the uninitiated, all SIM card users in the Philippines must register their personal information with their respective telco providers in accordance with the SIM Card Registration Act, which seeks to prevent the spread of text-based scams. The law requires all new subscribers to register their SIM cards prior to activation and for existing subscribers (which were given a deadline of April 26, 2023) to avoid automatic deactivation.
Without further ado, this guide will discuss how you can register your Globe Prepaid, Globe At Home Prepaid WiFi, MyFi Pocket WiFi, or TM (Touch Mobile) SIM easily via the GlobeOne App.
How to register your Globe Prepaid or TM SIM card via GlobeOne App?
Before you proceed to the step-by-step procedure, you must have all of the required information and documents, including:
- Full name
- Birthday
- Sex
- Address
- Type of government ID presented and ID number
- Valid government ID with a photo (max file size: 4MB, file format PNG, JPG, HEIC, or PDF)
- Selfie photo (max file size: 4MB, file format PNG, JPG, HEIC, or PDF)
Steps for registering your Globe Prepaid or TM SIM card via GlobeOne App:
- Search for GlobeOne on Google Play (for Android devices), Apple App Store (for iOS), or AppGallery (Huawei phones without Google Mobile Services), and install the app.
- Open the app and signup for an account using your Globe/TM SIM.
- On the homepage, tap the "Register Your SIM" menu.
- Choose the account you want to register or enter another Globe/TM mobile number.
- This pop-up message will appear: "We'll redirect you to our registration process". Just click the "Let's start" button.
- Enter the 6-digit OTP (one-time PIN) you'll receive in your inbox. Note that the code expires in 5 minutes.
- Enter another 6-digit OTP (one-time PIN) to verify your number.
- In the "About you" form, fill out the required input fields, including your mobile number, full name, birthday, sex, nationality, and address, as well as the registration type. Click the "Next" button to proceed.
- On the "Verify your identity" page, select the type of your ID and enter its number. Upload also the photo of your valid ID and selfie. Click the "Next" button.
- Check the box for the Terms and Conditions.
- And you're done! You'll be prompted with a "Registration complete" message. Save also the reference code for future reference.
Once your Globe/TM SIM registration is done, you'll also receive the following text message:
Hi! We're happy to inform you that you have successfully registered your Prepaid SIM. Please take note of your reference number generated on the registration site. For any questions regarding the SIM Registration Act, you may visit our FAQ section through this https://ift.tt/DdQJuz9
Here's the summary of the tutorial on how to register a Globe Prepaid/TM SIM card via GlobeOne:
Frequently Asked Questions
Here are the answers to the most asked questions about Globe Prepaid/TM SIM registration via GlobeOne App.
What will I do if I encounter an error while uploading the photos?
If you encountered this error: "Sorry, we encountered an issue while trying to upload your document. Please try again," the file size of your photo is probably larger than 4MB. You can resize your photo to a smaller size. Otherwise, the issue might be on the server of Globe.
How many SIM cards can be registered under a single user?
There's no limit as to how many SIMs you can register under your name.
How to register Globe Prepaid SIM if a user is a minor?
SIM cards for minors (below 18 years old) shall be registered under the name of the parent or legal guardian. To register the SIM, they will be required to present an ID and the consent of the minor's parent or guardian.
What to do if I experience other errors or problems during SIM registration?
You can contact Globe's customer service hotline at 211 for free, send a message to its official Facebook Messenger (https://m.me/globeph), or report it to the nearest Globe store. Likewise, you can call the DICT complaint center via hotline number 1326.
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