PLDT Home Fiber plans come with various modems, and of these is the PLDT Fibr HG8145V5. This Huawei-manufactured WiFi router is smaller compared to other brands that PLDT offers. It is designed to provide reliable and fast internet connectivity.
However, PLDT Fibr HG8145V5 has an annoying problem. Every time you perform a hard reset, you will lose internet access and dial tone, and therefore, for you to be able to get your connection running back again, you'll need to call PLDT hotline 171 and reach the customer service department, which is a tedious and lengthy process.
To fix no internet connection after doing a hard reset on the PLDT Fibr HG8145V5 modem, follow this guide.
PLDT Fibr HG8145V5 No Internet Connection After Hard Reset: How To Fix It
Here are the steps on how you can configure your PLDT Fibr HG8145V5 modem after losing internet access due to performing a hard reset.
Step 1: Log in to the PLDT admin account
- Open your web browser and go to the PLDT admin login page (https://ift.tt/lrvOgw7).
- The page will prompt, "Your connection is not private." Just click Advanced, then Proceed to 192.168.1.1.
- Enter the default PLDT admin account for Fibr HG8145V5. Username: adminpldt. Password: AC2DIU7QW3ERTY6UPAS4DFG or 1234567890
- If it's your first logging into PLDT super admin account, you'll be prompted to change the password of the default account immediately. The password must contain at least 12 characters, with a combination of numbers, uppercase letters, lowercase letters, and special characters. Click Update to apply changes. You'll be redirected to the login page again, wherein you'll enter your new password.
Step 2: Configure the WAN Settings
- On the PLDT Home Fibr dashboard, click the WAN tab.
- Under WAN Configuration, select 1_VOIP_R_VID_1024, and a menu will appear.
- In the "VLAN ID" input field, change the value to 30 and click the Apply button to confirm changes. Its connection name is now 1_VOIP_R_VID_30.
- Now, select 2_TR069_INTERNET_R_VID_1030.
- In the "VLAN ID" input field, change the value to 10 and click the Apply button to confirm changes. Its connection name is now 2_TR069_INTERNET_R_VID_10.
- Now, select 3_IPTV_B_VID_1025.
- In the "VLAN ID" input field, change the value to 20 and click the Apply button to confirm changes. Its connection name is now 3_IPTV_B_VID_20.
Step 3: Set up VoIP configuration (for landline)
- On the PLDT Home Fibr dashboard, click the Voice tab.
- Under VoIP Basic Configuration, change the settings with the following configuration. Note that these configs may or may not work for you. The telephone/landline configurations are different per area. Try it at your own discretion.
- Basic Profile Parameters (SIP)
- Outbound Proxy Server Address: leave it blank
- Outbound Proxy Server Port: 5060
- Proxy Server: leave it blank
- Server: 5060
- Address of the Primary Proxy Server: 10.255.147.45
- Port of the Primary Proxy Server: 5060
- Address of the Standby Proxy Server: 10.255.147.109
- Port of the Standby Proxy Server: 5060
- Home Domain: spcc5.ftth.pldt.net
- Local Port: 5060
- Digitmap: x.S|x.#
- Digitmap Matching Mode: Min
- Registration Period: 600
- Signaling Port: 1_VOIP_R_VID_30
- Media Port: leave it blank
- Region: Philippines
- Basic User Parameters (SIP)
- Check Enable User
- URI: leave it blank
- Registration User Name: your area code + telephone number (example: 0201234567)
- Associated POTS Port: 1
- Authentication User Name: your area code + telephone number (example: 0201234567)
- Password: 1234
Disclaimer: Do this procedure at your own risk, as it may pose risks to your modem, such as being bricked or damaged permanently.
Final Thoughts
If the issue still persists, it is best to contact the PLDT customer service hotline for further assistance and troubleshooting. Using your Smart/TNT phone, dial 171 and follow the voice prompts until you reach the customer support department. Tell the agent that you've done a hard reset on your PLDT Home Fibr HG8145V5 modem, and it lost internet connection. Then say that you want the internet connection back. The agent will then perform a reconfiguration for your router.
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