Lazada is a widely used e-commerce platform in Southeast Asia, with a significant market share in the Philippines. However, like any online platform, the Lazada app may sometimes encounter technical problems, including voucher collection errors. When customers encounter this kind of error, they can't collect vouchers in the app, such as free shipping vouchers, exclusive vouchers, and cashback, which can be a frustrating experience.
When redeeming vouchers on Lazada, users may encounter several error codes. One common issue is the V99 error:
Request cannot be completed due to unusual behaviour/activity detected. (V99)
Here are the various reasons why you might be experiencing the Lazada V99 error:
- Multiple user accounts were detected
- Voucher or promo abuse
- Platform issue
Note that Lazada may restrict access to accounts that violate their Terms and Conditions.
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To be able to solve the V99 error code on your Lazada app and claim vouchers again, carefully follow the guide below.
How to Fix Lazada V99 Error on Collect Voucher
If you've encountered the "V99" error on the voucher page of your Lazada app, try these possible fixes.
#1. Check out your order without vouchers up to three times
1. Open the Lazada app and log in to your account.
2. Go to your cart.
3. Choose the product you want to check out and remove all the vouchers.
4. Tap the "Check Out" button and click the "Place Order" button to complete your purchase.
5. Repeat the aforementioned steps for your succeeding orders. Place an order three times without using a voucher and without cancelling or returning the order. This is the best way to fix the V99 error on Lazada.
#2. Clear Cache/Data of Lazada App
For Android:
1. Go to Settings, then select Apps & Notifications (or Apps).
2. Find and tap on Lazada.
3. Select Storage.
4. Tap the Clear Data and/or Clear Cache.
For iOS (iPhone and iPad):
1. Go to Settings > General > iPhone Storage.
2. On the list of apps, select Lazada.
3. Tap on "Delete App" to remove it.
4. Reinstall Lazada on the Apple App Store.
#3. Wait at least 48 hours to collect vouchers
1. Uninstall the Lazada app.
2. After two days, install the app again via Google Play or iOS App Store.
3. Log in to your account and try to collect vouchers.
#4. Reinstall Lazada App
1. Uninstall the app on your mobile device. Go to Settings > App > Lazada and tap Uninstall.
2. Open Google Play Store or Apple Store to download and reinstall Lazada.
#5. Update the Lazada app to the latest version
For Android:
1. Open your Google Play Store.
2. Search for Lazada.
3. Tap "Update" if the option appears.
For iOS:
1. Open your Apple App Store.
2. Search for Lazada.
3. Tap "Update" if the option appears.
#6. Restart your phone
For Android:
1. Press and hold the Power button of your phone for a few seconds.
2. A menu will appear with the options to Restart or Power off. Tap Restart.
For iOS:
1. Press and hold the Side button until the Slide to Power Off slider appears.
2. Drag the slider to the right.
3. Wait a few moments, then press and hold the side button again until you see the Apple logo.
#7. Log in to your Lazada account on another phone
1. Using another phone, download the Lazada app.
2. Launch the app and log in to your account.
3. Go to the "Vouchers" microsite and try to collect vouchers.
#8. Factory reset your mobile device
Note that before proceeding, it's necessary to back up your data since this procedure will delete important information from your device. You have various options to back up your data, such as a Google account, cloud storage, or computer. The following steps may vary depending on the mobile brand.
For Android devices:
1. Go to Settings > System > Reset options > Erase all data (factory reset).
2. Tap the Reset phone > Erase everything.
3. Enter your lock screen PIN code or password if prompted.
4. Tap the Erase all data to confirm.
5. All your data and settings will be deleted, and the device will restart and prompt you to set up.
For iOS devices:
1. Go to Settings > General > Transfer or Reset iPhone.
2. Tap the Erase All Content and Settings.
3. Enter your passcode if prompted.
4. Tap the Erase iPhone to confirm.
5. All device data and settings will be erased. The device will then restart and prompt for setup.
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If you're still experiencing issues during voucher redemption, you can contact Lazada customer service directly through the app. To access help, navigate to your account, scroll down until you see the Help button, and tap on it. If you click on CLEO, the Lazada mascot, you will be directed to the chat. From there, you can talk with a human agent live to address your concerns.
Final Words
When the "V99" error code appears on the Lazada app's Voucher page, it can be irritating. As long as your Lazada account is in good standing, you can still resolve the problem. If you follow the troubleshooting steps above carefully, you should be able to redeem vouchers without any issues and take advantage of all Lazada deals.
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